Week 7
Week #7 Lessons Learned 7 Habits of highly effective people has been on my list to read for a while now. It was nice to get a small taste of the lessons from that book in less than 10 pages. Although everything from this was good, the biggest thing I will take on my entrepreneurial journey is the idea of keeping a healthy surplus in my “emotional bank”. Every interaction we make has an effect on our balance. I think this concept pairs up well with another business concept of “moments of truth”, which is the idea that every interaction with a customer tells something about your business and yourself. If you smile at every customer and say thank you, they will likely think you are an honest person who wants their business, but if you share a bad personal attitude at one of those customer interactions, the moment of truth for that customer changes to something negative about you and your business. If we seek to build up our emotional bank we will have positive moments of truth and b...